delivery & returns
Delivery charges are calculated as follows:
Where an order contains items from a mix of categories, then the highest delivery charge applies once.
shipping address details
Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure you have included the full name, address details and telephone number of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices.
If the intended recipient is not at the delivery address we will…
- Attempt to call them to see if they would like us to leave them somewhere convenient like a neighbour and we will leave a note to say as much in the letter box.
- Failing that or failing finding any friendly neighbours we will attempt to make contact with the sender to update them.
- Failing all that we will bring the delivery back to our studio and await your instruction.
Please note that not all hospitals can take delivery of flowers but most do. If you wish to send flowers to a hospital please telephone in advance to check they can do this.
All products are subject to availability. In the event of supply difficulties, we reserve the right to substitute a product of equivalent value and quality without notice.
Appassionata Flowers delivers to the Dublin area through our own courier systems and delivery prices are based on this. Our delivery service is not available on Saturdays & Sundays (except Valentines day, Mother’s Day), from 24th December to 3rd January or Irish public holidays.
If you are unsure please call us on 01 6602089 for advice on delivery.
You must agree that any messages sent by us as a third party will not contain anything that can be construed as vulgar, abusive, harassing, racist or defamatory and that may cause upset and embarrassment to the recipient or any other person. Appassionata Flowers has the right to refuse to send or display objectionable messages.
We hope you will be delighted with your Appassionata Flowers products. However, if you are not happy with your goods then you should notify us within 24 hours of receipt and we would need the goods returned within 7 working days, if the goods are flowers and delivered in the Dublin area we will attempt to collect the goods ourselves. The goods must be unused and unmarked. This does not affect your statutory rights. Failure to do so will prevent us from processing any refunds or exchanges. Products should be returned in the same condition as when they arrived with the original packaging intact and tags attached. Please take care when unpacking & repacking. We cannot be held responsible for goods lost in transit. Please also note that you are responsible for taking all to care to ensure the items are received in good condition and not damaged in transit.
If the goods are not floral, it is recommended that you send by registered post & retain proof of posting. Refunds and exchanges are made approximately two weeks after receipt of goods to allow for inspection. Customers who have paid by credit card will have their accounts credited. Refunds will not be made to a third party.
As soon as we receive your returned goods we will process your request. We will contact you to offer either an alternative or a refund. Post and packaging costs are not refundable unless the item is faulty. In the event of the goods being faulty we will cover all costs for postage and either refund or exchange the goods.
If the flowers we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 24 hours of the delivery of the products in question.
Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including breakdown of systems or network access, flood, fire, explosion or accident.
Should you need to cancel or amend your order, please notify us as soon as possible by telephone on +(353) 1 6602089, preferably 24 hours before the delivery date, we can then process the cancellation or amendment of your order. If order has been delivered or made up you may be fully or in part charged.